Business Analyst Experience: 10+ Education: BBA - Business Administration/Accounting Location: Sugar Hill, GA Salary: $65K

• Highly seasoned and reliable Business Analyst with a superb customer satisfaction record. • Adept at interdepartmental coordination to maximize business functionality and efficiency. • Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving.


Long Description

Business Analyst
Summary:

  • Highly seasoned and reliable Business Analyst with a superb customer satisfaction record.
  • Adept at interdepartmental coordination to maximize business functionality and efficiency.
  • Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving.
Professional Experience:                                                                            
XYZ                                                                                                                                                                              September 2017 – Present
Business Analyst

  • Analyze present and future financial performances of company
  • Provide summary and analysis of special studies
  • Prepare recommendations for management to implement policies to improve company’s financial position
  • Initiate, present initial budget planning
  • Establish company forecasts
  • Prepare various telecommunication compliance reporting
  • Prepare necessary annual reports to federal/state agencies
  • Assess, monitor and analyze revenue streams of the company
  • Assists finance group with financial reporting on a monthly and annual basis
  • Submits reports into regulatory agencies for reimbursements
  • Prepare reports, as necessary, to carry out functions of department; prepares periodic reports to upper management, as necessary or requested
                                 
Business Reporting Analyst/ Continuous Improvement Leader                                                         November 2015 – July 2017
  • Performed data analytics and problem solving, interpreted complex datasets and solved complex problems.
  • Planned, deployed, and led all lean activities that would produce significant cost savings though productivity, quality, waste reduction improvements, and improve business processes.
  • Designed, trained, and implemented a 5S auditing system to improve warehouse organization and housekeeping.
  • Analyzed Performance Standards/Metrics, Measurement System Analysis, Regression Analysis providing detailed reporting to customer and company as it relates to exceeds or meeting standard goals.
  • Utilized ROI analysis to ensuring efficiency and in getting products to third party. (Value Creation Index, Activity Based Costing, Unit Rate). Reports generated via Access and Created reports via Pivot Tables.
  • Documented and Audited Standard Work throughout the warehouse thus maintaining process control.
  • Provided leadership and coaching to team members.
  • Interacted with clients, internal and external departments and various Senior Leadership members to provide analytics and productivity reports.
                                                                nbsp;
Sr. Operations Business Analyst                                                                                                         September 2014 –November 2015
  • Compiled and distributed production reports; built plans and daily metrics as related warehouse productivity and inventory.
  • Analyzed inventory to ensure all available products are accounted for and readily available for delivery distribution.
  • Researched and resolved WMS/EPIC inventory discrepancies and make recommendations to resolve issues.
  • Planned, deployed, and led all lean activities that would produce significant cost savings though productivity, quality, waste reduction improvements, and improve business processes.
  • Established good communication with internal and external customers (primary emphasis), vendors and teammates
  • Documented and Audited Standard Work throughout the warehouse thus maintaining process control.
  • Established reporting and implement productivity models within the operations to meet deadlines. Reports generated via Access and Created reports via Pivot Tables.
  • Ensured operations compliant with company policy and procedures.
Manager - Settlement Services (Post Closing/Auditing/Titling)                                                             February 2013 – July 2014
  • Coordinated the settlement, closing and escrow functions associated with 2000+ REO closings per month for residential REO transactions in the mortgage post-closing call center.
  • Managed team of associates responsible for auditing new loans to prep for funding/disbursements and a team responsible for the review of HUDs completed by offshore associates- maintaining a relationship across multiple functions or businesses. Establishing individual goals and services standard metrics. Ensured compliance with all loan regulations.
  • Monitored communications with customers and mortgage brokers on a daily basis to obtain missing information required to complete the closing of their loan.
  • Prepared weekly, monthly and quarterly loan reports as related to investor reporting via access databases and/or creation of pivot tables for Sr. Leadership updates.
  • Audited with quality-control and reviewed closed loan packages for data integrity and to ensure compliance with investor and government guidelines for eventual resale.
  • Demonstrated excellent interpersonal and problem solving skills by responding both written and oral communication to consumers regarding the closing terms and their new mortgage.
  • Monitored pipelines, makes adjustments to processes when necessary, to assure that turnaround time and customer service objectives are met demonstrating excellent management and communication skills.
  • Created ad-hoc reports and queries to reflect performances of departments as reflected to closings and title filings.
  • Documented and Audited Standard Work throughout the department thus maintaining process control.
                                                                     
Manager - Process Control                                                                                                                                   April 2012 – January 2013

  • Performed internal audit principles to ensure compliance/regulatory guidelines are met and understood audit principles that govern objectivity and independence.
  • Managed team of associates responsible for oral or written responses as related to escalated complaints and managed associates responsible for internal audits of internal processes while maintaining a relationship across multiple functions or businesses. Establishing individual goals and services standard metrics
  • Reviewed and prepared responses to consumer complaints filed with the Consumer Financial Protection Bureau(CFPB)
  • Conduced general security compliance monitoring of the OFAC data and Bankruptcy filings.
  • Provided monthly audits of the processes as related to bankruptcy filings, claims and liens ensuring accuracy and complaint to established plans. Identified reportable issues and dimensions of risk.
  • Researched data issues and identified the root cause in source systems, data warehouse and data marts.
  • Charted strategic direction for automation of manual tasks with the purpose of reducing risk, managing performance and increasing efficiencies.
                                                                
Business/Reporting Analyst                                                                                                                                      March 2008 –April 2012

  • Performed internal audit principles to ensure compliance/regulatory guidelines met and understanding of audit principles that govern objectivity and independence.
  • Led the resolution of data gaps and the proper implementation of business rules.
  • Created ad-hoc queries and reports via Access and Excel as requested and provide on-going analytical support for those requests.
  • Researched data issues and identified the root cause in source systems, data warehouse and data marts.
  • Performed operational and technical knowledge of banking businesses to include knowledge of the body of regulation and laws as applied to the banking and finance business.
  • Implemented reporting processes that are established and approved by the management; recommended and implemented processes as deemed acceptable. Coordinated audit requests to ensure data compliant.
 
Business Analyst                                                                                                                                               September 2005 – March 2008

  • Provided consultation to the client before, during and after conversion, including the development of new department procedures the conversion may need. Respond to escalated issues/concerns.
  • Gathered requirements, developed stories, and interfaced with developers to design ad create innovative solutions to address complex business needs within BancPac and Loan Management Systems(LMS)
  • Conducted extensive testing and documentation for applications developed in-house.  
  • Provided training to the client before, during and after conversion to new financial software, including the correct use of the system and on-line terminal assistance, as well as daily application balancing procedures.
  • Gathered detail information from clients to adequately setup all loan and line of credit products, control files and general ledger functions.
  • Led the resolution of data gaps and the proper implementation of business rules.
  • Created ad-hoc queries and reports as requested and provide on-going analytical support for those requests.
  • Researched data issues and identify the root cause in source systems, data warehouse and data marts
                           
Education:
  • BBA – Business Administration/Accounting                        
  • Shaw University – Raleigh, NC
  • Certificate in Bookkeeping                                                                          
  • Union Community College
  • Certified Lean Processing Manager
Technical Skills:
  • Proficient in MS Access, MS Excel( Pivot Tables, V-Lookup, Macros)
  • VBA, MS Word, Windows, Visio, PowerPoint, Lotus Notes, Outlook, Oracle,AS400, LMS, Red Prairie, WLM
  • Crystal Reporting and proprietary software.