Long Description
Summary:
Human Resources with broad background paired with friendly, yet professional communication skills supports ability to develop effective relationships at all levels.
Excellent organizational, collaborative, and multitasking skills.
Recognized as tenacious, hardworking, and dedicated.
Direct staff management experience.
Expertise in Recruitment, Technology Implementation, Employee Relations, Change Management, Performance Management, Compensation, Benefits and Training Development
Experience:
HR Manager, Talent 2011 2017
Provided day-to-day guidance and leadership on all aspects of Human Resources to Operations Center leaders, ensuring that Human Resources best supports and aligns with business strategic goals through effective recruitment, employee relations, compensation, benefits, training, organizational development and change management strategies. Collaborated, coached and guided 270 employees in our Operations Center in Zion, IL and 170 employees in our Schaumburg, IL office.
Led staffing of 12 temporary positions, successfully hiring within an ten-week period while negotiating the temporary fee to stay within the budget resulting in a reduction in AR days and an increase in Denial recoveries of $5M
Led talent acquisition efforts partnering with managers to identify and select candidates, negotiated and finalized offers and on-boarded new employees for up to 100 employees per year
Provided ongoing direction, coaching, training and development opportunities to leaders and employees, enabling ability to build new skills and increase engagement
Developed strong relationships with senior leaders by listening, observing, questioning and analyzing data to determine business needs, translating those needs to action items in support of short-and long-term objectives
Minimized potential legal exposure and associated penalties by identifying and addressing issues ensuring compliance with Department of Labor (DOL) regulations resulting in minimal employee complaints
Transitioned employees from exempt to non-exempt positions to comply with the new exempt ruling ensuring all employees were setup and trained on how to timestamp
Conducted confidential investigations of all employee relations, unemployment, Workers Compensation issues
Improved candidate selection and reduced cost by negotiating a contract with Green Job Interview (web base tool)
Provided coaching, training and development opportunities to my team of four allowing them to build new skills and take on additional responsibilities
Talent Management Partner 2007 2011
Established a first Human Resources professional presence for the Operations Center reporting to the Director of Human Resources. Created an open door policy for employees to experience a comfortable and positive atmosphereCollaborated with senior management on developing employees for current and future organizational needs, team training, recruiting, retention, employee relations and payroll issues
Addressed employee complaints and collaborated with department managers to resolve employee relation situations with a creative positive solution, thereby maintaining productivity
Human Resources Specialist 2002 2007
Assisted the Assistant HR VP with all components of Human Resources including
recruitment, employee relations, compensation and benefits
Led all employee relation issues, leading mediation between managers and employees seeking resolution to orchestrate a win-win compromise for all involved
Improved 401K enrollment for site by 30% developing a formal presentation to educate employees and increase participation in the program. Scheduled and coordinated a benefits fair resulting in employees being educated on the various benefit offerings.
Improved manager compliance and understanding FMLA regulations by creating and presenting three training programs on FMLA, time management and performance management
Human Resources Generalist 2001 2002
Executed day-to-day Human Resource functions
Oversaw complete recruitment processes from sourcing, interviewing and hiring to all managerial responsibilities
Conducted new employee orientation, which included completing all new hire
paperwork and informing new hires about benefits, compensation and company policies
Conducted exit interviews and provided feedback to management as appropriate
Additional Related Experience:
Human Resources Representative, Corporate Office
Human Resources Coordinator, Renal Division
Human Resources Coordinator, USD Division
Staffing Coordinator
Education and Certifications:
Masters of Business Administration (MBA), Organizational Behavior Specialization, Lake
Forest Graduate School of Management, Lake Forest, IL
Bachelors of Science in Management (BSM), Cardinal Stritch University, Milwaukee, WI
Associate in Supervisory Management, Gateway Technical College, Kenosha, WI
Graduate Human Resources Certification, University of Phoenix
Society Human Resources Management Senior Certified Professional
Strategic HR Business Partner Certification, Human Capital Institute (HCI)
Technical Skills:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, ADP, Workday, Taleo, Kronos, Green Job Interview
Professional Affiliations:
Society of Human Resource Managemen