Project - Product Manager Experience: 17 years Education: Lean Six Sigma- Greenbelt certified Location: Atlanta, GA Salary: $120K

• Accomplished and dynamic professional with solid global and diverse 17+ years of experience in the field of Information Technology. • Proficient in business systems analysis, strategic alignment and development. Project/program Management, incident management, change management, end user support, Web based systems, Vendors Management • Proficient in IBM AS 400, SAP HANA, QA CoE practice management, Product Management, IT Operations, Vendor Management, offshore Resources Management • Excellent skills with EPICOR ERP (including HR and payroll modules), Oracle DB, Oracle Financial, Data Scan, SDLC, Agile, SQL, Agile Software Development, Lean Six Sigma (process improvement), Web applications, CRM, Citrix, SAP (ERP), and Cloud computing backed by relevant Business Administration degree from ISU. Salary – $120k Location – Alpharetta, GA Education – Bachelor of Business Administration, Major: Finance

Long Description

Product / Project Manager
Accomplished and dynamic professional with solid global and diverse 17+ years experience in the field of Information Technology. Proficient in business systems analysis, strategic alignment and development. Project/program Management, incident management, change management, end user support, Web based systems, Vendors Management, IBM AS 400, SAP HANA, QA CoE practice management, Product Management, IT Operations, Vendor Management, offshore Resources Management, EPICOR ERP (including HR and payroll modules), Oracle DB, Oracle Financial, Data Scan, SDLC, Agile, SQL, Agile Software Development, Lean Six Sigma (process improvement), Web applications, CRM, Citrix, SAP (ERP), and Cloud computing backed by relevant Business Administration degree from ISU.  Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Highly dependable in delivering effective issue resolution and user technical support utilizing various systems, with strong ability to assimilate job requirements, and successfully implement and complete projects. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.
  • Systems manager covering all areas including applications management and end user support, QA CoE practice, cloud computing, web based Systems security, IT operations, SOX compliance, business requirements, change management, QA, systems support, reporting, product re-engineering, software development as per market /business needs, vendor management, offshore development / resources, security, infrastructure management, Servers Management, Help Desk, Application service providers management, Business IT lead,  Disaster Recovery, and PMO (project Management Office) support.
  • Proficient in negotiating and implementing SLAs (Service Level Agreements) with vendor’s/service providers and end users.
  • Performed SDLC & Agile methodology utilizing VOC (Voice of the Customer), and ACFC (At the Customer for the Customer) approach.
  • Change Management covering new release management, install/upgrades, bug fixing and enhancements
  • Business technology leader translating business requirements into technology solutions. Reporting and document handling/automation using third party solutions. Cost Vs Benefits analysis.
Core Competencies
• Applications Development and support and QA C0E practice •  Web based systems • AS 400 • Client Management • Business Technology Leader • Cloud Computing • IT Operations • Performance Improvements • Vendor Management • Project Management • Production Systems re-engineering • Infrastructure / SLA’s Management • Offshore team• Core Team & End User Training •Quality Assurance • Prototyping & Deployment • Project Status Reporting • Change Management • IT SOX Compliance • ASP Methodology • Disaster Recovery Management & Business Continuity Planning • SDLC & Agile Software Development • IT Auditing
Nov 2015 - PRESENT
Joined UBS to help implement a Global Costing System.
Key Highlights:
     • Completed evaluation for a successful POC (proof of concept)
     • SOW finalization and global resources management
     • Requirements and data sources gathering and analysis
     • Environments sizing and setup (Dev, UAT, Production)
     • Change Management
     • Oracle DB at backend
     • Risk evaluation
     • Testing Manager including JIRA workflow
     • Key stakeholders’ management
Apr 2014 – Jun 15
Senior Manager PMO
Oversee the delivery of the complete portfolio of projects as required following Deloitte PMO standard processes and tools.  Responsible for development and QA.
• Manage the overall planning, execution and delivery of projects
• Change Management
• Vendors management
• Agile, SDLC, Waterfall, PMI methodologies
• Track project status and managing project issues and risks
• Ensure project milestones are met and determine mitigation if risk of not meeting milestones exist
• Oversee delivery of the complete portfolio of projects underway, ensuring that risks and issues escalated by
  PMs are addressed appropriately
• Responsible for project specific budget monitoring and activities
• Escalate project issues and risks as appropriate to leadership
Key Highlights:
  • Web based systems development
  • Successfully completed projects that resulted in 20 to 40% operational cost savings for our clients.
  • Implemented strategic SAP HANA solution
  • Improved PMO processes
Feb 2010 – Dec 2013
Systems Manager / Project Manager
Provided support to Epicor, a global manufacturing ERP system by Epicor for USA and Canada.  Handled System administration, incident management, security and SOX 404 IT controls compliance as well as Quote to Cash and Procure to pay processes. Managed all ad-hoc projects, user requirements, QA, system interfaces, Citrix accounts, Server Management including Application Servers, Database management, Vendor Management, IBM System  i5/OS mainframe (AS400), SAP ECC 6.0, Crystal reporting, PMO support, BPMs (Business Process Monitoring), and  management reporting. Directed all ERP initiatives for over $80M and more than 200 employee handling pump repair, foundry part, and electronic control business units. Oversaw decision for all project and architecture design for business unit’s ERP related to development and business process improvement initiatives. Supervised functional staff on a project basis in a matrix environment.  Provided offshore resource management, handled .NET, RPG, COBOL,  AS/400, MS SQL, IBM MQ, BMC Remedy, and reported development projects and project resources.
Key Highlights:
  • Successfully implemented Procure to Pay interface - SAP ECC 6.0
  • Improved systems response time
  • Improved PO approval time due to effective automation
  • Automated ERP reporting using Business Objects/Crystal Reporting, and SQL Server Reporting Services
Jan 2006 – Aug 2009
Director Development / Freelance Senior Consultant
Served as systems consultant, provided client specific solutions. Managed systems security, review, proof of concept, Prototyping, user interface, QA, customer co-ordination during entire project phases, and application ad-hoc consultancy. Managed a team of 25 IT resources including offshore resources and budget allocation. Implemented various systems using SDLC including Project initiation and planning and Cost vs. Benefits Analysis. Served as liaison between business and IT teams. Allocated resource as per project goals, deliverables, and key stakeholders guide lines. Oversaw budget allocation and processed business requirements. Handled all Technical specs and Software Development including on-site and offshore development teams. Performed PMO reporting including Risk Management.  Directed Interfaces development, Use cases, QA, Go live and provided Production support
Key Highlights:
  • Successfully implemented Oracle and SAP interfaces.
  • 30% decrease in operational expenses due to effective QA automation.
Jan 2000 – Nov 2005
IT Manager – North America
Managed operating systems for a $3.5 Billion GE P&L. Developed, managed, and supported both Wholesale and Retail Finance systems in CEF (Commercial Equipment Financing and VFS (Vendor Financial Services). Oversaw budget and resources, implemented and utilized solutions for entire lease finance deal cycle.  Created and implemented, eDFS, a web-based state of the art Origination system that was developed through constant VOC (Voice of the customer) and is a digitized infrastructure for Quote, Credit, and Documentation with a two-way interface with SuperTrump and ICE. Established and coordinated team goals and objective aligned with business/organization vision and deliverables. Managed GDC (Global Development Center) onshore and offshore resources.  Executed Datascan products for CEF (Commercial Equipment and Financing). Managed data conversion, WMS to oracle financial interface for GL postings, unit testing, end user testing and training and quality control using Six Sigma methodology. Served as liaison between GE Capital and Application Service Provider, and management of Citrix / MetaFrame environment. Contributed in finalizing contract / SLA and implemented a solution to enhance system response time. Managed Security in various areas including Physical Security, Emergency planning (disaster recovery), Information Protection and Incident Management and reporting. Conducted investigations and implemented corrective actions.
  • ecommerce systems development and change management
  • Consistently delivered onetime and under budget projects and achieved 50% reduction in operational expenses.
  • GE certified SOX 404 IT compliance leader with SAS 70 type I and II controls in place as well as GE Six Sigma Greenbelt certified. 
  • Successfully spearheaded systems contractual negotiations for a major GE portfolio acquisition that resulted in a multi-million dollars savings for GE Commercial Finance. 
  • Implemented WMS (Wholesale Management System), CMS (Collateral Management System), DAS (Dealer Access System-eCommerce), and DLS (Dealer Loan System) in an ASP environment to support $1.1 Billion portfolios in three countries.
  • Successfully replaced 20 years old mainframe based system with Client Server based technology system that uses Oracle 8.0 as back-end database. 
Feb 1999 – Jul 1999
SAP Consultant Training: SD and FICO Modules
Utilized SAP - FI/CO MODULE, performed user requirements analysis, business process mapping, functional gap analysis and SAP program changes (OSS NOTES). Designed chart of accounts at operational level and generated GL Master Records using sample accounts and data transfer rules. Created field status groups (FSG) to control creation of GL master records. Created a financial statement version and generated a balance sheet and profit and loss account. Provided training using the SAP - SD MODULE. Performed System study and user requirements analysis as well as Business process mapping and Functional Gap Analysis.
Dec 1997 – Jan 1999
Product Implementation Manager (Consultant), Europe
Implemented WMS (Wholesale Management System by DataScan Technologies, USA) and PMS (Proposal Management System) throughout Europe, and South Africa, WMS to SAP interface for accounts receivable and accounts payable postings. Conducted a detailed study of European Systems, implementation of WMS/PMS, unit testing, cross product impact and integration with other systems within debis (Daimler-Benz Inter Services) Portfolio Systems. Configured system and trained users on WMS and PMS systems.  Traveled throughout Europe especially Holland, France, Belgium, Italy, Ireland, and Spain to gather specific business requirements/Functional specifications for each country. Served as Product Manager for Core WMS. Assisted steering committee in making Strategic decisions. Provided advice on country business requirements. Attended RUGS (Regional User Groups) meetings. Supported contact for countries (UK, France, Holland, Belgium, Spain, Italy, and S. Africa). Served as Technical coordinator and Training coordinator.
Jun 1997 – Dec 1997
Project Manager, WFS (Wholesale Finance System)
Conducted a detailed study of Wholesale Finance systems for Mercedes Benz Finance- UK, Mercedes Benz Finance-France, Mercedes Benz Finance-Australia, Mercedes Benz Finance-Singapore, and Mercedes Benz Leasing-Thailand. Assisted in designing WFS (Wholesale Finance System), a product by NETSOL. Divided the Wholesale Finance System, which is a loan processing system used by financial institutions into four modules, Credit Management Module, Loan Management Module, Stock Management Module, and Audit Management Module
  • Implemented Wholesale Finance System successfully at Mercedes Benz leasing-Thailand, which was delivered on time and under budget.
Oct 1996 – Jun 1997
Financial Systems Analyst / Consultant
Functioned as Financial Systems Analyst.  Handled Finance and leasing projects management. Gathered, formatted and submitted specific user requirements to the development team.  Monitored projects to ensure on-time delivery and compliance to user requirements.  Involved in Retail and Wholesale Financing Systems. Assisted development team in programming IRR (Internal rate of return), TRR (True rate of return), MRR (Marginal rate of return), Handled P.O.S. (Point Of Sale System), PMS (Proposal Management System), and CMS (Contract Management System), COGNOS (reports generating tool) as well as different financial products including Lease and Hire Purchase and different variations for campaign / promotional purposes.
  • Bachelor of Business Administration, 5/1994
  • Idaho State University, Pocatello, ID
  • Major: Finance
  • Major Courses: Computer Information Systems, Advanced Corporate Finance I & II, Financial Management, International Finance, Investments and Portfolio Theory, Business Strategy, Entrepreneurial concepts, and Commercial Bank Management
  • Lean Six Sigma- Greenbelt certified
  • SOX 404 IT Control including SAS 70 Type I & II
  • SAP: SD and FICO
Database Used:            SQL Server Management 2008, SQL 2000, ORACLE 8.0, 9i, 10.2, 11i, Oracle Financial R12, tool SQL Plus 3.3.2 & 8.1.6
Operating Systems:       Windows NT, and Windows 95, 98, 2000, XP, Windows7, Vista, UNIX
Tools:                           WinFrame Client (Citrix), MS Project Manager, MS Word, MS Excel, MS Power Point, Lotus Notes, Basic, Visual Basic, SSADM (Analysis Methodology), ERwin (Data Modeling), Data Architect, VISIO, and ABC Flow-charter, ASP, .Net, XML,  HTTP Protocol, HTML, SSL Security (Verisign), Data Warehouse, Business Objects, Crystal Enterprise, Oracle Finance, Hot-docs, COGNOS, J2EE, JAVA, MQ Server, SharePoint, SQL Server 2008 Management Studio, SAP, Data Scan Systems, EPICOR Vantage, BMC Remedy, SSRS, BPMs
Mainframe:                    IBM System  i5/OS, AS 400
QA:                              ALM (Application Lifecycle Management by HP), QTP (HP Quick Test Professional), QC (Mercury (HP) Quality Center browser based Java), Load Runner (performance).
Languages:                    English, Hindi, Urdu, and Punjabi.