Synergy America, Inc
Our client is looking for a Customer Care Agent for a 1 year contract role in Morrow, GA. This is 100% onsite role.
There is a 100% attendance expectation for the training period. No exceptions.
The Customer Care Agent is responsible for answering and handling inbound / outbound calls. The Customer Care Agent is accountable for answering all concerns and questions while providing excellent customer service. The Customer Care Agent will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service Assist customers with a wide variety of questions via information accessed through the computer Review employee accounts and answer questions based upon established policies and procedures Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers. Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem-solving skills Ability to multitask Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed Training Attendance There is a 100% attendance expectation for the training period. No exceptions. Training Training Dates: 05/09 - 06/16 o Nesting Dates: 06/06 – 06/16 Training hours: 9:30am – 6:30pm EST Monday – Friday (1 hour lunch). o Nesting Hours: 11:30am – 8:30pm Monday – Friday (1 hour lunch). Training Location: 100% In Office o Training condition: Every employee is required to certify at the end of training. Failure to do so will inhibit continued employment. Day 1 of Training: All employees will report at 8:30am for the first day of training to complete check in procedures, system log on and training readiness. Production Production Date: 06/17/2022 Production Hours: Between 9:00am – 10:00pm EST / monday – Saturday (1 hour lunch) 5 days a week only Candidates must be open and available to work any schedule between 9:00am- 10:00pm. o Candidates will have Saturday as a part of their production schedule. they will get one other day off Production Location: 100% In Office