CustomerCareAgenthr_Morrow_Georgia

Synergy America, Inc

Job Information

 
Job Id
ATT-FNC
Skills
Customer Care Agent
City
Morrow
6340 Sugarloaf Parkway Suite 200 Duluth, GA 30097
Morrow, Georgia
State
Georgia
Valid Thru
Duration
1 year
Pay Rate
USD $17/hr + $300 one time bonus HOUR
Industry
IT Services
Experience
2-3 years
Education
High school diploma is required, undergraduate degree is preferred.
Work Hours
Candidates must be open and available to work any schedule between 9:00am- 10:00pm

Qualifications

• Bachelor’s Degree in Business or IT • 5+ years of experience working as a Functional, Data or Business Analyst • Advanced skills in MS Tools- Excel, Power Point, Project, Visio, and Outlook • 5+ years of customer interfacing experience – project oversight, customer presentation. • 5+ years’ work experience in full systems development • Excellent communication skills (written and verbal) • An overall general understanding of large IT operating environments, SDLC, Change Control, Desktop Support, Service Desks, Application Development, Release Management, Networks, Storage, Data Centers. • Excellent organizational and people management skills. Strong understanding of how to manage change. • Energetic, action-oriented, positive approach to problem solving and ability to balance multiple projects concurrently. • Excellent client-facing and internal communication skills. • Good workshop facilitation and presentation skills. • Executive Presence

Responsibilities

Training Attendance There is a 100% attendance expectation for the training period. No exceptions. The Customer Care Agent is responsible for answering and handling inbound / outbound calls. The Customer Care Agent is accountable for answering all concerns and questions while providing excellent customer service. The Customer Care Agent will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service  Assist customers with a wide variety of questions via information accessed through the computer  Review employee accounts and answer questions based upon established policies and procedures  Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training  Possess the ability to troubleshoot complex issues with little guidance  Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.  Possess the ability to work under pressure in a call center environment  Possess exceptional conversational and problem-solving skills  Ability to multitask  Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed  Excellent interpersonal and telephone communication skills  Perform additional tasks as directed Training Attendance There is a 100% attendance expectation for the training period. No exceptions. Training  Training Dates: 05/24 - 07/04 o Nesting Dates: 06/21 – 07/05  Training hours: 9:30am – 6:30pm EST Monday – Friday (1 hour lunch). o Nesting Hours: 11:30am – 8:30pm Monday – Friday (1 hour lunch).  Training Location: 100% In Office o Chime Solutions 1000 Southlake Mall Suite 201 Morrow, Georgia 30260.  Training condition: Every employee is required to certify at the end of training. Failure to do so will inhibit continued employment.  Day 1 of Training: All employees will report at 8:30am for the first day of training to complete check in procedures, system log on and training readiness. Production  Production Date: 07/05/2022  Production Hours: Between 9:00am – 10:00pm EST / Sunday – Saturday (1 hour lunch)  Candidate must be open and available to work any schedule between 9:00am- 10:00pm. o Candidates will have Sunday and/or Saturday as a part of their production schedule.  Production Location: 100% In Office

Job Description

Our client is looking for a Customer Care Agent for a 1 year contract role in Morrow, GA. This is 100% onsite role.

Training Attendance

There is a 100% attendance expectation for the training period. No exceptions.


The Customer Care Agent is responsible for answering and handling inbound / outbound calls. The Customer Care Agent is accountable for answering all concerns and questions while providing excellent customer service. The Customer Care Agent will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service  
	Assist customers with a wide variety of questions via information accessed through the computer
	Review employee accounts and answer questions based upon established policies and procedures
	Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training
	Possess the ability to troubleshoot complex issues with little guidance
	Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.
	Possess the ability to work under pressure in a call center environment
	Possess exceptional conversational and problem-solving skills
	Ability to multitask
	Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
	Excellent interpersonal and telephone communication skills
	Perform additional tasks as directed



Training Attendance 
There is a 100% attendance expectation for the training period. No exceptions. 



Training
	Training Dates: 05/09 - 06/16
o	Nesting Dates: 06/06 – 06/16
	Training hours: 9:30am – 6:30pm EST Monday – Friday (1 hour lunch).
o	Nesting Hours: 11:30am – 8:30pm Monday – Friday (1 hour lunch).
	Training Location: 100% In Office 
o	Training condition: Every employee is required to certify at the end of training. Failure to do so will inhibit continued employment.
	Day 1 of Training: All employees will report at 8:30am for the first day of training to complete check in procedures, system log on and training readiness. 


Production
	Production Date: 06/17/2022
	Production Hours: Between 9:00am – 10:00pm EST / monday – Saturday (1 hour lunch)  5 days a week only
	Candidates must be open and available to work any schedule between 9:00am- 10:00pm.
o	Candidates will have  Saturday as a part of their production schedule. they will get one other day off
	Production Location: 100% In Office